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Returns & Exchanges
Our Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 14 days of delivery, no questions asked.
Return Window
| Timeframe | Policy |
|---|---|
| Within 14 days of delivery | Full refund or exchange accepted. No reason required. |
| After 14 days | Please contact us. Requests are reviewed on a case-by-case basis. |
Tell us within 14 days of delivery that you would like to return an item, then send it back within 14 days of telling us.
Conditions
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and unaltered
- In original condition with all tags attached
- Returned in the original packaging
Items that show signs of wear, washing, alteration, or missing tags cannot be accepted for return.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.
For exchanges, the replacement item will be shipped to you free of charge once we have received and inspected the returned item.
How to Return
To initiate a return or exchange:
- Email us at hello@mrsstudios.co.uk with your order number and reason for return
- We will provide you with a return address and instructions
- Ship the item back using a tracked service
- Once received and inspected, we will process your refund or exchange
Refund Processing
Refunds are processed within 5 days of receiving the returned item. The refund will be issued to your original payment method. Please note that your bank may take an additional 3-5 business days to reflect the refund in your account.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us as soon as possible, and within 30 days of delivery, with photos of the issue. We will arrange a free return and send a replacement or full refund at no cost to you.
Sale and Pre-order Items
Items purchased during a sale or promotion, and pre-order pieces in our standard sizes, follow the same return policy. Gift cards, and pieces made to your own measurements or personalised for you, are final sale and cannot be returned unless faulty.
This policy does not affect your statutory rights.
Questions?
If you have any questions about returns or exchanges, please get in touch. We are happy to help.