Shipping

Where Your Order Ships From

We hold stock in two locations: a UK warehouse and a China warehouse. Depending on the style, the size and current availability, your order may be dispatched from either. The product and our quality standards are identical whichever warehouse fulfils it.

All our garments are made in China, using fabrics and materials sourced selectively from mills around the world.

If you would like confirmation of where a particular item will ship from, or you need it by a specific date, please contact us before ordering.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Pre-order pieces are marked Pre-order on the product page, in your bag and at checkout, and are dispatched within 21 days.

Delivery Rates & Times

Shipping is free on every order, with no minimum spend. Delivery times are counted from dispatch. Orders dispatched from our China warehouse to the UK, or from our UK warehouse abroad, can take a few days longer than the times above.

Orders to mainland China are sent by express courier, also free. We deliver to every country you can select at checkout. We do not ship to countries under UK sanctions, including Russia and Belarus.

Customs & Duties (DDP)

All international orders are shipped Delivered Duty Paid (DDP). This means all applicable customs duties, import taxes, and VAT are included in the price you pay at checkout. You will not be asked to pay any additional fees upon delivery.

If a carrier or customs authority contacts you requesting additional payment, please reach out to us immediately at hello@mrsstudios.co.uk before making any payment.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel in real time. Please allow 24 hours for the tracking information to become active.

If you have not received a tracking email within 5 business days of placing your order, please check your spam folder and then contact us.

Delivery Attempts & Signature

For orders over 100 GBP, a signature may be required upon delivery to ensure your parcel is received safely. If you are not available, the carrier will typically:

• Attempt redelivery the following business day
• Leave the parcel with a neighbour (where permitted)
• Leave a collection notice for your nearest depot

Undelivered & Lost Parcels

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with the carrier and, where appropriate, arrange a replacement or full refund.

We are not responsible for delays caused by incorrect address details provided at checkout. Please double-check your shipping address before confirming your order.

PO Boxes & Restricted Addresses

We are currently unable to deliver to PO Box addresses or military (BFPO/APO/FPO) addresses. If you require delivery to a non-standard address, please contact us before placing your order.

Returns

You can return any order within 14 days of delivery. See our Returns & Exchanges page for details.

Questions?

If you have any questions about shipping, please do not hesitate to get in touch. Our team is available Monday to Friday, 9am - 6pm GMT.